Omnidesk service platform

Provide great service to consumers, through all mainstream channels

Main Benefits Of The Product

Reasons why you should choose this product

benefits of product

All channels integrated

All mainstream customer channels are supported

benefits of product

Customer timelines

Provide better support for your customers by our automatic timeline creation.

Statistics

Data driven

A new important source for your data driven organization. Create custom comprehensive insight trough customisable dashboards.

All channels integrated

We provide support for all mainstream contact channels out of the box. All channels are available on demand, without plugins, browser based and useable for working at home for the agent.

  • Telephone
  • Email
  • Live chat
  • Facebook
  • Twitter

Customer timelines

With one application for all channels we are able to create timelines so the agent gets a better overview of past conversations and internal notes with the customer.

  • Available for all channels
  • Easily switch from one channel to another
  • Tooling to sync with your CRM
feature

Data driven & customisable statistics

Omnidesk can be a new important source for your data driven organization. For instance: What effect did a certain change in your product for a group of customers do to their contact ratio and what were their main concerns?

Every support center has their own goals and strategies. We provide many options for creating live reports and statistics so you can measure real time and past performance.

  • Measure all channels trough one tool
  • Customisable dashboard and widgets

Other product features

Everything you need

feature-1

Full fledged ticketing

From design Omnidesk is a full fledged ticketing application. With triggers, crons, priorities, assignment, SLA's and views to suit your workflow. From the outside the consumer will not see you deal with tickets internally: best of both worlds.

feature-2

Streams

Especially for social media not every message is a support case. With streams you will be able to filter Twitter keywords and facebook posts before creating a ticket from them.

feature-3

Work from home

Every aspect of the application has been made so that it is easy to work from home. This is a nice alternative for the agents and also a great way to have a flexible and more scalable customer service.

feature-4

Live channel tools

We have campaign and skill based live channel (chat and phone) routing along with live traffic management tooling.

feature-5

Macro's

Macro's are an important part of managing your agents workflow by having predefined actions (forms, priority, email content, internal note content, etc) for all sort of scenarios.

feature-6

Great API

Almost everything that can be done from the browser application can be done trough our API which enables nice integrations.

Reviews From Our Users

What our users are saying about the product

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Now that we are using Omnidesk we have got insight in every channel we are using with just one click.

— Ernst Schaap, Supervisor Play van KPN
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As someone who mainly communicates with customers through Social media, Omnidesk makes it much easier. No need to switch back and forth between other platforms!

— Jihane Chaaraa, Social Media, Simyo
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Omnidesk has contributed greatly to Simyo’s high Net Promoter Score (NPS). The fact that the tool is based on our team’s input and wishes adds much to its value and user friendliness. Omnidesk is the customer support tool that best fits our needs; highly recommended!

— Gerry van der Laan, Manager klantenservice Simyo

We Provide Flexible Plans

Free setup support.

PER MONTH

60/ mo
  • All features
  • All supported channels
  • Great support
  • Per user Licence
SIGNUP

 

PER YEAR

50/ mo
  • All features
  • All supported channels
  • Great support
  • Per user Licence
SIGNUP

 

Try Omnidesk Today!

Free demo and help to get you started.

GET STARTED

Have a question? Give us a call +3185 888 5723.

Contact Us

Have any questions? Get in touch