All channels integrated
We provide support for all mainstream contact channels out of the box. All channels are available on demand, without plugins, browser based and useable for working at home for the agent.
- Telephone
- Live chat
All mainstream customer channels are supported
Provide better support for your customers by our automatic timeline creation.
A new important source for your data driven organization. Create custom comprehensive insight trough customisable dashboards.
We provide support for all mainstream contact channels out of the box. All channels are available on demand, without plugins, browser based and useable for working at home for the agent.
With one application for all channels we are able to create timelines so the agent gets a better overview of past conversations and internal notes with the customer.
Omnidesk can be a new important source for your data driven organization. For instance: What effect did a certain change in your product for a group of customers do to their contact ratio and what were their main concerns?
Every support center has their own goals and strategies. We provide many options for creating live reports and statistics so you can measure real time and past performance.
From design Omnidesk is a full fledged ticketing application. With triggers, crons, priorities, assignment, SLA's and views to suit your workflow. From the outside the consumer will not see you deal with tickets internally: best of both worlds.
Especially for social media not every message is a support case. With streams you will be able to filter Twitter keywords and facebook posts before creating a ticket from them.
Every aspect of the application has been made so that it is easy to work from home. This is a nice alternative for the agents and also a great way to have a flexible and more scalable customer service.
We have campaign and skill based live channel (chat and phone) routing along with live traffic management tooling.
Macro's are an important part of managing your agents workflow by having predefined actions (forms, priority, email content, internal note content, etc) for all sort of scenarios.
Almost everything that can be done from the browser application can be done trough our API which enables nice integrations.
Now that we are using Omnidesk we have got insight in every channel we are using with just one click.
— Ernst Schaap, Supervisor Play van KPN
As someone who mainly communicates with customers through Social media, Omnidesk makes it much easier. No need to switch back and forth between other platforms!
— Jihane Chaaraa, Social Media, Simyo
Omnidesk has contributed greatly to Simyo’s high Net Promoter Score (NPS). The fact that the tool is based on our team’s input and wishes adds much to its value and user friendliness. Omnidesk is the customer support tool that best fits our needs; highly recommended!
— Gerry van der Laan, Manager klantenservice Simyo
Have a question? Give us a call +3185 888 5723.
